Implementation of BCP for next 3 working days in CBS Offices

Sent: 29 March 2016 08:15

Subject: Implementation of BCP for next 3 working days in CBS Offices  

Respected Sir/Madam, 

We have issued various mails regarding smooth operations of CBS Offices up to 31st  March 2016 by invoking Business Continuity Plans (BCP) for accepting Deposits, New Accounts / Certificates / Agent RD Schedules in offline mode but with setting up a control room at Dak Bhawan and kind of calls received with control room, it is observed that still CBS Post Offices are not clear in executing various BCP orders. Therefore, I am once again mentioning the steps to be taken for smooth functioning of CBS operations in the light of slowness of Finacle:-

  

1.  If Finacle is slow in any CBS Post Office, only withdrawals and closures transactions should be carried out on line and all other Deposits, New Accounts, New Certificates, Agent RD LOTs should be accepted offline. 

2. Passbook updating should be avoided in next three days. 

3. Unnecessary Reports  should not be generated. 

4. Sacking of officials (if system is hanged) should be avoided as after 15 minutes, automatic sacking happens. 

5. In Offline mode, Deposits in RD, SB and PPF are to be accepted in already circulated Excel sheets (refer BCP document). For SSA, orders will be issued separately. 

6. For new investments, creation of new CIF should be avoided. If Finacle is working, use old CIF ID and open new account which takes very less time. If Finacle is slow or not working, in case of opening of accounts, AOF with KYC documents (if required) should be accepted with Pay-in-Slip and counterfoil of Pay-in-Slip should be given to customer after putting date stamp and signatures. In case of Certificates, receipt from NC 4a should be issued. Details of such new accounts should be noted in a Register and cash can be accounted for in SB Cash. If cheque is already cleared or clearance is received in next three days, amount can be accounted in SB Cash. These accounts can be opened in Finacle when speed is improved (but before 31st March) and date of acceptance of cash or date of clearance of cheque should be mentioned as Value Date in Finacle. If cheques are cleared without entering into Finacle, funding can be done by Debiting 0007 Office Account and Crediting 0382 or 0017 Office Accounts and then debiting 0382 or 0017 office accounts and crediting new account. No new investment should be refused by any CBS Post Office up to 31st March. 

7. In respect of Agent RD LOTs, SOP has been circulated for accepting Agent LOTs in MS Excel and Agent LOTs prepared through Portal by putting value date as date of presentation of Agent LOTs. No Agent LOT/List in MS Excel should be refused by 31st March 2016. Agent List in MS Excel can be accepted through PEN Drive, E Mail or CD and saved on the desktop first. After words, it can be processed as per SOP circulated. 

For any further query, Directorate Control Room numbers or CEPT Chennai Team numbers can be contacted.  

With regards,

Sachin Kishore

Director (CBS)

Sansad Marg,

Dak Bhavan