Refund for E-Ticket and Railway Ticket Passengers

Press Information Bureau
Government of India
Ministry of Railways

10-August-2016 16:02 IST

Refund for E-Ticket and Railway Ticket Passengers

             As per extant rule, in case of cancellation of trains, automatic refund of fare on confirmed or RAC or Waitlisted e-tickets is directly credited to the account from which booking transactions took place. Online cancellation or filing of TDR is not required in such case. For PRS counter ticket, when the train is cancelled due to unforeseen circumstances such as accident, breach or flood, refund of fare is permissible across the counter within three days excluding the scheduled day of departure of the train.

 Comparative important cancellation & Refund rules for PRS counter ticket and e- ticket are as under:-

PRS COUNTER TICKET	E-TICKET
(i) Cancellation and Refund of fare on confirmed PRS counter tickets is permissible across PRS counter upto 4 hours before the scheduled departure of the train	(i) For refund of fare on e-tickets, online cancellation/TDR have to be filed as the case may be upto 4 hours before the scheduled departure of the train and refund of permissible refund amount is credited to the account from which booking transaction took place.
(ii) Cancellation and refund of fare on RAC/Waitlisted PRS counter tickets is permissible up to thirty minutes before the scheduled departure of the train.	(ii) In case of RAC e-ticket, the same can be cancelled/TDR can be filed online upto thirty minutes before the scheduled departure of the train. In case of waitlisted e-ticket on which status of all the passengers is on waiting list after preparation of reservation chart, the refund of fare is directly credited to the account from which booking transaction took place.
(iii) In case of cancellation of trains, or PRS counter ticket, when the train is cancelled due to unforeseen circumstances such as accident, breach or flood refund of fare is permissible across the counter within three days excluding the scheduled day of departure of the train.	(iii) In case of cancellation of trains, automatic refund of fare on confirmed or RAC or Waitlisted e-tickets is directly credited to the account from which booking transactions took place. Online cancellation or filing of TDR is not required in such case

This Press Release is based on the information given by the Minister of State for Railways Shri Rajen Gohain in a written reply to a question in Lok Sabha on 10.08.2016 (Wednesday).